Shipping Policy
DISPATCH TIMES
Orders are dispatched from the U.K. within 1-2 working days.
We dispatch orders Monday - Saturday. Any orders placed on a Sunday will be processed as soon as possible the next working day(s).
Your order will be shipped as soon as possible, but please note once your order is with a carrier we can’t influence the delivery date of your order. We can’t guarantee delivery by a certain date so please order in plenty of time if you need your item for a specific occasion.
All our products are shipped flat in a protective, recycled, board-back envelope. All the materials we use to package your orders are recyclable.
SHIPPING PRICES & ESTIMATES
Shipping prices can be automatically calculated at the checkout. Add your items to your cart, head to the checkout and enter your delivery address to display shipping prices.
U.K MAINLAND
SHIPPING ESTIMATE
After you've received your email confirming your order has been dispatched please allow the following time for your order to arrive.
- Royal Mail 1st Class: 1-3 working days from dispatch
- Royal Mail 2nd Class: 2-4 working days from dispatch
Upgrade your shipping to Royal Mail 1st Class at the checkout.
INTERNATIONAL (OUTSIDE THE U.K.)
SHIPPING ESTIMATE
After you've received your email confirming your order has been dispatched please allow the following time for your order to arrive.
International Customers Please Note: Your parcel may be subject to customs clearance (and sometimes duties) and VAT depending on the value of your order and your delivery address. Felicitations is not responsible for any customs fees or duties incurred on international shipments as these are the responsibility of the purchaser. Shipment times may vary due to customs procedures outside of our control.
The above shipping time estimates only apply outside times of industrial action, high volume periods such as Christmas, unprecedented circumstances and shipping delays undisclosed to us by our shipping partners.
NEED HELP?
If you have not received your delivery after 7 working days of your estimated delivery time please contact us on hello@felicitations.shop